Doctor's Desk

PRACTICE PHILOSOPHY

About the Micropractice Clinic Model

Compared to traditional medical offices, in a micropractice, staff, facilities and equipment are minimized, thereby allowing resources to be directed back to the patient and physician. Further, technology, such as an online scheduler and secure electronic messaging, removes the middle-person with patient-physician relationship, improves efficiency, access and communication for both parties. Dr. Manning's practice model requires that patients feel comfortable with actively providing their input and getting involved in their own care by completing pre-visit questionnaires and by engaging in self-service using the technological tools made available.

FEWER STAFF

  • There is no reception desk. A health-care provider greets patients seated in the comfortable waiting room.

 

TIMELINESS

  • Time is valuable. Micropractices prioritize running on time. If patients are late, they may have to re-book and/or a charge will apply. Patients are advised to allow a 30 minute buffer due to the unpredictable nature of medicine.

  • No-Shows are greatly reduced thanks to automated phone, email or text message reminders is sent to patients 48 hours prior to their appointment, and offer both a cancellation and confirmation option. 

 

CLOSING THE GAP

  • Micropractice physicians attend to their own phone messages and emails, limiting third party filtration or confusion. Email is the main method of communication for administrative concerns. Communication by email is much quicker than phone, however, medical issues are only addressed during a scheduled in-person or virtual appointment.

  • Administrative staff are mobilized for tasks technology cannot support; medical office assistants have minimal involvement with patients as physicians attend to these concerns directly.

 

ACCESS TO CARE

  • By design,  physicians who practice in the micropractice model care for a limited number of patients to ensure appointments are available when needed. A limited number of same day appointments are reserved for semi-urgent concerns and unpredictable issues.

ONLINE SCHEDULING

  • Quick and simple to use. Patients are encouraged to book appointments online on the Medeo platform: almost all appointments are booked online, and can be done at the patient's convenience, 24/7.

  • This is faster for patients and reduces office expenses, allowing resource redirection to the patient experience. For those unable to do so, appointments can be booked by phone, however, very few elect for this option.
     

PATIENT PORTAL

  • Instead of telephone calls, patients will receive a secure email notification directly from the physician via Medeo for administrative concerns. Another example of resource reallocation and improved communication channels.

APPOINTMENTS ARE REQUIRED

  • In order for the clinic to run on-time and for the physician to remain accessible, no walk-ins or "add-on" visitors are permitted. Semi-urgent appointments are available upon request. 

BENEFITS TO PATIENTS

  • The ability to focus on both the science and art of medicine. Fewer patients means less time doing paper work and more time actually practicing medicine! This nourishes the love of practicing medicine.

  • Decreased risk of burn-out.

  • Decreased financial burden related to the clinic’s operation.

  • The difference between a busy, rushed office and a medical home. More one-on-one time spent with your doctor since your doctor typically sees fewer patients per day than the average physician.

  • No long waiting-room delays; your doctor sees fewer patients per day and will typically run on-time for her scheduled appointments, although emergencies can occur!

  • No more busy phone lines or spending time waiting on hold! Patients have increased independence and convenience by self service through online booking 24/7, and online communication tools.  

BENEFITS TO PHYSICIAN